We collect useful details
That can include your name, work email, company details, enquiry notes, and information needed to respond to you.
Privacy Policy
Bell & Brooks Advantage respects the information people share with us. This policy explains what personal data we collect, why we use it, how long we keep it, and the rights available under UK GDPR.
UK GDPR guide · Reviewed 6 February 2025The short version
Start here. The full details follow below.
We use data for clear reasons
We use it to answer enquiries, discuss resource optimisation work, manage relationships, and meet legal duties.
We keep access controlled
Information is limited to people and suppliers who need it for the stated purpose, with safeguards suited to the risk.
You have choices
You can ask what we hold, request a correction, object to some uses, or ask for deletion where the law allows.
Information we collect
We collect only what helps us handle a specific interaction. Keep it relevant.
Contact details
Your name, email address, phone number, job title, and company details when you contact us.
Enquiry information
The operational context you choose to share, such as a site, asset, capacity, or efficiency concern.
Website activity
Technical information such as browser type, device details, pages visited, and approximate location may be recorded through standard website tools.
Business records
Invoices, correspondence, agreements, and other records needed to run our work and meet accounting obligations.
How we use personal data
Bell & Brooks Advantage uses personal data to reply to enquiries, prepare suitable discussions, provide agreed services, and keep business records accurate. We may also use it to maintain the security and performance of our website.
Each use has a lawful basis under UK GDPR, such as taking steps at your request, performing a contract, meeting a legal obligation, pursuing a legitimate business interest, or relying on consent where consent is required. You can withdraw consent at any time.
Sharing and retention
We do not sell personal data. We share it only when there is a clear business or legal reason.
Service providers
Trusted suppliers may process information for hosting, communications, accountancy, or other support. They must follow our instructions and protect the data.
How long we keep it
Retention depends on the reason for collection, the relationship, and legal record-keeping requirements. We remove or securely dispose of information when it is no longer needed.
Your rights and our contact
UK GDPR gives you rights over your personal data. You may request access, correction, deletion, restriction, portability, or an objection to certain processing. Some rights have conditions and exceptions.
To make a request, email [email protected] or write to Bell & Brooks Advantage, The Marina, Dover, Kent, CT14 6NN. Please include enough detail for us to identify your request.
If you remain unhappy, you can contact the Information Commissioner's Office at ico.org.uk.
Privacy questions
Clear answers for common situations.
Can I ask for a copy of my data?
Yes. You can make a subject access request using the contact details above. We may ask for information to confirm your identity.
What if my details are wrong?
Tell us which information needs changing and provide the correct details. We will review the request and update records where appropriate.
How will I hear about changes to this policy?
We may update this page when our processing changes or legal requirements develop. The review date at the top shows when this version was last checked.